***Due to COVID-19, Townsend Security is requiring all staff to work remotely until further notice. The governor's recent restrictions and the continuing need to ensure the safety of all our staff necessitates that we do everything we can to be part of the solution for everyone. You will not notice any disruption in the communication and support that we pride ourselves on.


Need help with anything technical? Email our support team support@townsendsecurity.com. For any other questions use the chat box on this site or send an email to info@townsendsecurity.com***

 

Support

 

Create a support ticket.

If you have not received a user ID and password from Townsend support, please call (800) 357-1019 or click here to submit your request

 

Get Support Now

Standard support

6:30am - 4:00pm PST, Monday - Friday

Premium support

24/7, Contact us for pricing and details


PRODUCTION DOWN: If you own Townsend Security 24x7 support and have a production down issue outside normal business hours (6:30am-4:00pm Pacific) please call 800-349-0711, start a ticket, and provide details. International customers, please dial +1 757-278-1926.


 

"Townsend Security is a full service security provider that remains on the cutting edge and has demonstrated exceptional customer service."
 

- CSU Fresno

 

At Townsend Security we are always updating the software you use to add new features and correct anomalies.  If you haven’t updated your software in a while, it’s time to do a little housekeeping!

Below is a table of software releases and their end-of-support (EOS) dates.  If you have an older release, login here to download the latest version of the software.  As always, you can contact our Customer Support team for help in finding and downloading the latest version.  Remember, current customers with a maintenance contract receive new releases free of charge.

Product Name EoS Version EoS Date Most Current Release Number Most Current Release Date
Alliance Key Manager 3.00 12/31/2017 4.6.3 2/14/2019
Alliance Key Manager 4.5 5/31/2020 4.6.3 2/14/2019


If you have any questions, or need help with support, please don’t hesitate to ask.  If you are running a version of software that we are no longer supporting, our support team will request that you upgrade the product prior to providing any troubleshooting services.  We’re taking this step to decrease the number of occurrences where a customers requests support for a problem that has already been fixed, and to lower customer’s overall wait time with support.