Starting today, we are proud to offer an enhanced support experience at

Please feel free to begin using the new portal right away.  The current support portal (as viewed on this page) will remain open until June 1, 2020 at which point all support traffic will be directed to the new solution.

  • When you visit for the first time you'll be prompted to create an account.

  • Any tickets active in the current system will remain active until resolved.

  • Old ticket history will be available for reference by our support team but will not be transferred into the new system.





Create a support ticket.

If you have not received a user ID and password from Townsend support, please call (800) 357-1019 or click here to submit your request


Get Support Now

Standard support

6:30am - 4:00pm PST, Monday - Friday

Premium support

24/7, Contact us for pricing and details

PRODUCTION DOWN: If you own Townsend Security 24x7 support and have a production down issue outside normal business hours (6:30am-4:00pm Pacific) please call 800-349-0711, start a ticket, and provide details. International customers, please dial +1 757-278-1926.


"Townsend Security is a full service security provider that remains on the cutting edge and has demonstrated exceptional customer service."

- CSU Fresno


At Townsend Security we are always updating the software you use to add new features and correct anomalies.  If you haven’t updated your software in a while, it’s time to do a little housekeeping!

Below is a table of software releases and their end-of-support (EOS) dates.  If you have an older release, login here to download the latest version of the software.  As always, you can contact our Customer Support team for help in finding and downloading the latest version.  Remember, current customers with a maintenance contract receive new releases free of charge.

Product Name EoS Version EoS Date Most Current Release Number Most Current Release Date
Alliance Key Manager 3.00 12/31/2017 4.6.3 2/14/2019
Alliance Key Manager 4.5 5/31/2020 4.6.3 2/14/2019

If you have any questions, or need help with support, please don’t hesitate to ask.  If you are running a version of software that we are no longer supporting, our support team will request that you upgrade the product prior to providing any troubleshooting services.  We’re taking this step to decrease the number of occurrences where a customers requests support for a problem that has already been fixed, and to lower customer’s overall wait time with support.