***Between 10/9 and 10/14 any users in areas affected by Hurricane Michael will be able to request DR licenses for emergency Disaster Recovery boxes. If a production outage is experienced as a result of a the storm and DR licenses are needed, please submit a ticket with support and call the 24/7 support line 800-349-0711 for further assistance. Be sure to tell them you are calling because of the hurricane.

For customers running Alliance Key Manager, please keep in mind that without AKM backup files disaster recovery success is much less likely. Make sure your backups are up to date.***

 

Support

 

Create a support ticket.

If you have not received a user ID and password from Townsend support, please call (800) 357-1019 or click here to submit your request

 

Get Support Now

Standard support

6:30am - 4:00pm PST, Monday - Friday

Premium support

24/7, Contact us for pricing and details


PRODUCTION DOWN: If you own Townsend Security 24x7 support and have a production down issue outside normal business hours (6:30am-4:00pm Pacific) please call 800-349-0711, start a ticket, and provide details. International customers, please dial +1 757-278-1926.


 

"Townsend Security is a full service security provider that remains on the cutting edge and has demonstrated exceptional customer service."
 

- CSU Fresno

 

At Townsend Security we are always updating the software you use to add new features and correct anomalies.  If you haven’t updated your software in a while, it’s time to do a little housekeeping!

Below is a table of software releases and their end-of-support (EOS) dates.  If you have an older release, login here to download the latest version of the software.  Please note that we no longer support IBM i 5.4.  As always, you can contact our Customer Support team for help in finding and downloading the latest version.  Remember, current customers with a maintenance contract receive new releases free of charge.

Product Name EoS Version EoS Date Most Current Release Number Most Current Release Date
AES/400 for V6R1     6.11 10/9/2018
AES/400 for V7R1-V7R3 6.20 8/1/2017 6.85 10/9/2018
Alliance Key Manager 3.00 12/31/2017 4.6.0 9/14/2018
EDI 1.29 7/16/2008 1.31 10/9/2018
FTP Manager 6.21 12/31/2017 7.6 10/9/2018
LogAgent 2.60 12/31/2017 4.7 10/9/2018
Serial Connect 1.55 7/16/2008 1.59 10/9/2018
TCP/400 2.33 2/16/2009 3.1 10/9/2018
Two Factor Authentication     3.4 10/9/2018
XML/400 2.87 5/18/2009 3.11 10/9/2018


If you have any questions, or need help with support, please don’t hesitate to ask.  If you are running a version of software that we are no longer supporting, our support team will request that you upgrade the product prior to providing any troubleshooting services.  We’re taking this step to decrease the number of occurrences where a customers requests support for a problem that has already been fixed, and to lower customer’s overall wait time with support.